Support Transition

As you might’ve already seen in a recent email, our support channels are moving. Here’s some more information about what you can expect and where to send support requests. 

How does this impact me? 
The main change is that, starting on December 3rd, new support requests will be managed by the TeamDynamix Application Support team and go through that client portal (Solutions). 

Here’s what to expect: 

• New Portal Account: You’ll need to create a Community account to access the Solutions Portal. Follow the steps in this article to create an account. 
• Resources: Once you’re in the portal, you’ll have access to our FAQ article about the move which includes a short step-by-step guide on how to submit tickets. 
• More Support: With our team moving to the TeamDynamix Application Support team, you’ll be getting support not only from those of us you’ve worked with here but also from additional support staff at TeamDynamix. 

What do I do with my old requests? 
Nothing! In part to make sure this change is as smooth as possible, anything submitted before December 3rd will be managed in our existing tool. You do not need to change or resubmit them. 

If you have any questions about the transition, please don’t hesitate to reach out to your Customer Success Manager or to support@teamdynamix.com.