Jack Lawton OleMiss
Sassafras has always given outstanding customer service for the decade plus I have been using KeyAccess. Each and everytime I ask for help I get it. Not just pointing me to the solution, but walking me through the issue until there is a resolution.
Technical Programming Team Large US Medical school
It’s never fun talking to technical support unless it’s with Sassafras – we know they’ll help with any problems.
Ken J. Fisher Shive-Hattery
Holy crystal chandelier that [support response] was fast. It may have caused a rip in the time-space continuum.
David Maczynski University of Missouri - St. Louis
It’s refreshing to see that a software developer actually listens to their clients! Way to go. Tell the team thank you.
Beverly Shepherd University of Wisconsin
You give the very best support of any company that I have ever dealt with. I am truly amazed at how quickly you always respond to questions that we have. You seem to be waiting there just to answer our questions. Your wonderful service is what any company should strive towards… and you can quote me on that.
Steve Hideg Saint Mary's College
Prompt replies. Impressive customer service from Sassafras; I’ve come to expect no less.
Eric Field University of Virginia
We really like Keyserver, and it keeps getting better.
Rich Langheim Ridgewood Public Schools
The unanimous conclusion of all of the staff members involved in our research and review is that KeyServer is clearly the best product available.
Rurik Spence Colby College
Your service has always been spectacular. And K2 is a rock in the midst of chaos. Keyserver has become more popular this year than I ever imagined. A tribute to its reliability and ease of use.
Schyler Jones Taylor Group: for IBM
KeyServer is the most flexible, resource efficient and least obtrusive software management product out there. Plus, it runs in Thin Client environments. We have successfully tested it on Windows Terminal Server and WinFrame.
Robert Armitage Carnegie Mellon University
Your company as a group defines what a software company should be. I rant and foam praises towards your product to anyone who will listen. You and your team continue to stand head and shoulders above any other software vendors that we deal with as far as quality of the product, quality of support, and knowledge of the product by those who do the supporting.
Laura Knobel-Piehl Minneapolis Star Tribune
I told the person I was helping ‘just watch, I’ll click send and I’ll have a reply within the hour!’ 🙂 You didn’t let me down! I heard back from you in only about 20 minutes!
Chris Jones University of Oregon
We love it, it’s easy, and it saves us a ton of money on software. If you run computer labs, you’re wasting time and money if you don’t have K2.
Michael Alves IBM Global Services
KeyServer is a tool that in my view is one of the very best in software license management.
Thanks guys, you’re the best in the business, as always.
Jim Gribble Texas Christian University
Upper Management very impressed with your product and your support is above and beyond!!
Retiring Sassafras Customer IT Admin at a Public University
I just wanted to say that it has been a true pleasure to work with all of you for the past 10 or so years. Support, communication, and online documentation has always been excellent and I want to give you high kudos for that.
Dan Harris Martin/Martin Inc.
Once again, you have made us thoroughly appreciate our decision to move to KeyServer as our software/license manager.
Anonymous Admin A State University
The beauty of KeyServer is it brings together so many computers/views under one roof (single pane of glass). There are so many things KeyServer can do, it really is astounding.
Tuomo Rinne Entisöinti Rinne Oy
Your software is amazing. It has saved me from at least a dozen license violations with Bentley Microstation only in a year. Thanks for a great product.
Heather Malecha Help Desk Manager, St. Olaf College
I was given an overview of how K2 works – it seems very straight-forward, powerful, yet easy to navigate.
Mary Mielke University of Wisconsin, Stevens Point
…there can be a distance of lightyears in the value different companies place on providing support, with scattered few companies offering a level of customer and product support which is both comprehensive and well-executed… Thank you for the exemplary support Sassafras provides.
Software Manager A Defense Corporation
I’m still constantly surprised that, even after many years, Sassafras is still delivering consistent, responsive and outstanding support for a consistent, responsive and outstanding product.
Director Public Research University
Thank you for listening to us!! I always rave about KeyServer technical support to others in IT. It’s the best that I’ve ever experienced.
Admin for a State University
I always tell people here that Sassafras has the best customer service I have ever encountered.
Anonymous KeyServer Admin
The whole “suite” works seamlessly. It’s a joy to use for any task (data/trend insights). It’s an incredibly powerful tool. It just works. We’re pleased by any measure.
Brian Cooney IT Admin at a public university
Thanks for the lightning fast responses! You guys are fantastic.
Matt Froelich Stony Brook University
I just saved what I spend on KeyServer with one report!
Mike McNally Community College of Rhode Island
It has been extremely beneficial for our computer lab statistics. We finally get a good understanding on what rooms are being used or under-utilized.
Ron Szabo Texas A&M University
We rely on KeyServer; it is a core application for our operations.
Euan Reid North East Scotland College
Absolutely Brilliant, once again thanks for your exceptional response.
I wish every company I dealt with were as professional as yourselves.
I will certainly stay in touch.
Anonymous Admin for a state polytechnic university
A brief note to share we upgraded to 7.4 (server) and it went wonderfully smooth. Not an alert, pause or glitch. All worked exactly as advertised (new and existing features).
Please pass along “kudos” to everyone involved with this release. Rock solid product. Home run on this release.
Anonymous Admin for a state University
I really appreciate the follow up and we’re always really impressed with your support response and willingness to help, which seems to be a rarity nowadays!
Daniel McIntyre Carroll University
I just upgraded KeyServer from 6.2 to 220.127.116.11 (a direct upgrade across 4 major versions) in the middle of the morning. Everything works and no one noticed any downtime. My compliments to the programmers and technical writers on an extremely smooth and coherent process!
IT Services Director Major US University
As a long time customer (almost 20 years), the service and expert support are stellar. Amazing tool (secure, reliable, cost effective) – it’s invaluable to our campus. The product just works and we would place it in our “Top 3” all time apps toolbox. The developers and owners listen closely to feedback and continually move K2 forward. Kudos on the recent upgrade/dashboards/widgets – great stuff, enterprise class!
Sonia Davies University of South Wales, UK
Getting support for problems, with any software or hardware, is such a huge part of our lives. We don’t stress over problems with KeyServer because we know we’re not going to be waiting for 3 days to get an acknowledgement and we know you’ll pull all the stops out to fix it. Sometimes it’s hard to believe you have other customers (and ones much bigger than us).
Sonia Davies University of South Wales, UK
Thank you, as always, for your outstanding support! I can honestly say that you are one of the few suppliers who are always there when we need them and you are just as eager to help now as when we first purchased the software. We really appreciate your support – you are just amazing!
Ryan Drown Purdue
Thank you for your information and help. You and your company have been awesome to work with.
Brenda Quon Northern Telecom Canada Ltd.
KeyServer has allowed our department to gain control of software distribution very nicely… it is very easy to use and understand.
Libby Lester Martin/Williams Advertising
Before we started using K2, our annual numbers were just a guess. Now, with K2’s reports, we save money.
Surajit Bose Stanford University
Sassafras is truly a model company to work with. I know of no other company that is as responsive to users’ needs and concerns.
David Mathog California Institute of Technology
Sassafras delivers the best software support period. I really appreciate it.
Joe Smith University of Wisconsin
Sassafras is THE very best software publisher with whom I’ve ever dealt.
Tom Hammond University of Akron
Sassafras is the best company that I have experienced for customer & technical support. Over the past year, I am instantly connected with a knowledgeable technician who is genuinely willing to work out any licensing problem.
Usually when companies make a great product and grow in size as a result, customer support suffers. Not so with Sassafras. They focus on one product and support it perfectly. KeyServer is an amazing product but its support is even better.
Brian Warsing Simon Fraser University
Just think it needs to be said that the Sassafras dev and support team are some of the best and most responsive I’ve had the privilege of dealing with. Thanks, and please extend my gratitude to the rest of the team. Salute!
Ken Rosenberry Pennslylvania State University
I wish all companies had people like you and everyone else that works for Sassafras. There’s no one on the planet that provides better, friendlier, or more expert service. You’re one of the companies that we love to give money!!!
David Mastny Cuyahoga Community College
Thank you for all your help. I must admit when I first emailed Sassafras about this I didn’t expect much of a response based on interactions I’ve had with other software companies. You and your coworkers have gone out of your way to assist in developing our solution. I’d highly recommend you and your company to others.
Alastair Downie IT Manager, Gurdon Institute, University of Cambridge
We have a 300-client license and it’s one of the most important services we provide for our Researchers. Scientific software is often prohibitively expensive for individuals to buy, particularly in today’s economic environment, and K2 offers us a very elegant solution. I think it’s a great package – easy to install and manage, rock solid and reliable – it hasn’t crashed once in the 7 years we’ve been running it.
Chris Broome Retired from a large technological university
You have provided the best tech support I have ever experienced from a software vendor. I have been in this business for decades and I’m amazed by Sassafras Software – K2 just works and is probably the most reliable software we have in place
Lizzie Z. Saltz Stanford University Medical Center
With KeyServer I can provide my users with no-fuss access to all the programs we own without any piracy guilt. We love the log features for handy, accurate stat keeping on our users, and so does the department head. In over a year I never had a problem with KeyServer. It’s compatible with everything!
Augusto Sandroni San Diego Community College District
I wanted to mention that these days, when the opposite of good customer and tech support tends to be the norm, it’s always great having a team like you guys at Sassafras! So, be sure that I’ll always spread the word about how good your product is and the extraordinary level of support that you provide any time there is any need for it.
Ethan Benatan Reed College
You and your entire crew have always been extremely helpful when we’ve needed it, and we will not hesitate to ask when we need it next.
Lance Gallup (company name withheld by request)
I work with the tech support people at many companies as part of my duties here. I wanted to let you know that in my experience, this kind of service is far above the norm.
Steven Hendrickson University of Texas, Austin
I thank you for your assistance and the fact that someone called me on the phone and talked me through various aspects of the possible problems. Your customer service is excellent!
Robert Gerhart Georgia Institute of Technology
It is refreshing to speak immediately with someone who can answer my questions without being routed to half a dozen people. KeyServer has greatly reduced the time it takes to manage our software distribution and auditing. The reports we generate from KeyServer are critical communication tools used in management’s decisions with regard to software acquisition and IT budgeting.
Ethan Benatan Reed College
You folks continue to deliver stellar service.
Steve Burling University of Michigan
Once again, you’ve anticipated my needs. Thanks!
Neil MacArthur British Broadcasting Corporation
KeyServer had more of the ‘must haves’ than any other product. It was the only tool that could offer real-time software license compliance at an enterprise level. That made it a perfect match for BBC’s needs.
Shawn Rappaport TDK R&D Corporation
We have been evaluating KeyServer for a couple of weeks now and it’s a fantastic product! Plus, your help desk has been very fast to reply to my questions each time I send email.
Frank Maestas Technology Training Systems Inc
The Linux software installed very easy, I’ll highly recommend K2 to my other net-admin friends!
Keith Handley Amherst College
I never have trouble with your software and the people I talk to always have good information. You write software like I’d like all software to be written and you treat me like I want to be treated.
Dennis Engholm Iowa State University
I also wanted to tell you how pleased we are with your company’s product and the latest features. It is wonderful to just set it up and not have to worry about it.
Christian Rellstab ETH, Swiss Federal Institute of Technology, Zurich
After almost a year of using KeyServer, we are very happy with the whole thing. I have to say this is one of the greatest tools we’ve ever used. Not one single problem in one year!
Neil Clarke Drew University
We’re very pleased with our choice of KeyServer. We’ve expanded our use and rely on it heavily. We couldn’t offer half of what we do without it and most people don’t know it’s there. We’ve also been able to establish licensing contracts a lot more smoothly with this in place. It’s a well-respected product.
Torii Ott California Polytechnic State University
It’s quite impressive that it just keeps working despite my neglect.
Jim Grisham Illini Media Company
Thanks for making such a great suite of software.
Kyle Barber University of California, San Diego
We love your version 6 KeyServer. Putting your logs into a MySql Db was the best thing ever for us. The way we are able to manipulate data to discover usage patterns is awesome.
Ken Tuley Albuquerque Public Schools
When our internal auditor conducted audits of our software licenses, it was an easy process. With KeyServer he could conduct the audits in a fraction of the time, without disruption. The reports were so detailed that he was satisfied immediately.
Kurt Watson (company name withheld by request)
You people rock, your product rocks. Why can’t Sassafras make all the software we use?
Chuck White US Defense Contractor (company name withheld)
I’ve worked with your product now for many years, and I have never worked with a server or technology which is as simple to use and just runs year after year after year. The only thing that changes is the increased capabilities. K2’s reliability, cross platform support, and incredible functionality amaze me. You all are to be congratulated.