Since the start of the pandemic, IT teams around the world have worked tirelessly to adjust operations for remote access to IT resources. At Sassafras, our entire 2020 development pipeline was put on hold while we responded to time-sensitive requests for new and enhanced functionality, like remote access, SSO integrations, and a unique request from from one of our best customers for help making sure usage within eLumin’s virtual computing environment gets included in Sassafras’ powerful usage reports.
eLumin’s Virtual Desktop offering allows colleges and universities to quickly and easily deploy computer labs in the cloud. It’s a great solution for higher-ed institutions operating remotely, and Sassafras LabSight is the perfect complement, allowing administrators to track login times, software usage, and other key metrics, ensuring VDI resources are being used as expected. While Sassafras and eLumin support teams worked through this customer’s technical challenge, it became clear that the two companies had a lot in common.
Dennis Tilford describes his experience working with Sassafras and eLumin at Cal Poly Pomona: “Because of COVID-19 Cal Poly Pomona went to a Virtual Classroom environment for the 2020-2021 Fall Semester. Cal Poly Pomona selected eLumin to build the Virtual Desktop environment, To better understand how Cal Poly Pomona’s students were utilizing the new virtual environment I would use Sassafras KeyServer to measure program utilization, but my management wanted more information like who was logging in, what lab was being used etc. The extremely responsive and professional teams from Sassafras and eLumin were able to provide the tools for Cal Poly Pomona to run the needed reports. I can now run reports to monitor user logins, track and monitor what programs and stacks are being used and for how long.”
“Like Sassafras, eLumin is driven to help customers succeed by listening to their challenges and engineering innovative solutions,” said Julian Devlin, President of Sassafras. “In fact, our partnership with eLumin is a great example of that: a mutual customer asked for help optimizing our products to work well together, and not only did we make that happen, but now we’ve made the integration official.”
“Understanding how users are using virtual desktops is important for optimizing resources” said Mohammad A. Haque, CTO of eLumin. “Once we know how long users are on the virtual desktops and which applications are being used, we can start making recommendations on optimizing licensing counts and even determine which applications were requested to be available but never used.”
At Sassafras, our goal is to make heroes out of the Systems Administrators, Computer Lab Managers, and other IT professionals that use our product, by helping them achieve their goals. That’s why we’re always on the lookout for product enhancements, integrations, and strategic partnerships that actually make a difference. Teaming up with eLumin is the most recent opportunity to do just that.
eLumin is founded on the belief that technology should never get in the way of life, learning, or accomplishment, and a student’s ability to work, learn, and interact should extend beyond the bounds of a traditional campus. The advent of cloud computing has provided an unprecedented opportunity to realize our vision to make learning possible for all students.
For over 30 years, Sassafras has helped IT Administrators manage software and hardware assets with our complete IT Asset Management Suite, AllSight. Our newest product, Sassafras LabSight, is the perfect addition to any virtual computer lab, providing detailed software usage tracking with very little resource overhead.