All posts tagged: reports

I wanted to mention that these days, when the opposite of good customer and tech support tends to be the norm, it’s always great having a team like you guys at Sassafras! So, be sure that I’ll always spread the word about how good your product is and the extraordinary level of support that you provide any time there is any need for it.

You are by far the best vendor support group I’ve ever worked with. Seriously, I typically dread having to contact vendors for product support and issues but not you folks. Therein lies the truth about my emailing you before checking the documentation… LOL. With most of my other vendors I pour over their documentation and check every available on-line forum before contacting them because they are so damn difficult to work with. Meanwhile, I’m always searching for alternatives to their products. With Sassafras, I’m using AllSight for more than I ever did before and I keep justifying it to the administration even though we have multiple other management servers that give us somewhat overlapping data.