I work with the tech support people at many companies as part of my duties here. I wanted to let you know that in my experience, this kind of service is far above the norm.
Lance Gallup
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Anonymous Admin for a state UniversityI really appreciate the follow up and we’re always really impressed with your support response and willingness to help, which seems to be a rarity nowadays!
Lynna Jackson Williams CollegeYou are by far the best vendor support group I’ve ever worked with. Seriously, I typically dread having to contact vendors for product support and issues but not you folks. Therein lies the truth about my emailing you before checking the documentation… LOL. With most of my other vendors I pour over their documentation and check every available on-line forum before contacting them because they are so damn difficult to work with. Meanwhile, I’m always searching for alternatives to their products. With Sassafras, I’m using AllSight for more than I ever did before and I keep justifying it to the administration even though we have multiple other management servers that give us somewhat overlapping data.