Kyle Barber

You are by far the best vendor support group I’ve ever worked with. Seriously, I typically dread having to contact vendors for product support and issues but not you folks. Therein lies the truth about my emailing you before checking the documentation… LOL. With most of my other vendors I pour over their documentation and check every available on-line forum before contacting them because they are so damn difficult to work with. Meanwhile, I’m always searching for alternatives to their products. With Sassafras, I’m using AllSight for more than I ever did before and I keep justifying it to the administration even though we have multiple other management servers that give us somewhat overlapping data.

We have a 300-client license and it’s one of the most important services we provide for our Researchers. Scientific software is often prohibitively expensive for individuals to buy, particularly in today’s economic environment, and K2 offers us a very elegant solution. I think it’s a great package – easy to install and manage, rock solid and reliable – it hasn’t crashed once in the 7 years we’ve been running it.