Sassafras has always given outstanding customer service for the decade plus I have been using KeyAccess. Each and everytime I ask for help I get it. Not just pointing me to the solution, but walking me through the issue until there is a resolution.
Jack Lawton
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Hamish Hamilton The University of WaikatoThrough the use of Sassafras and implementing ITAM practices, The University of Waikato ITS team has been able to reduce the overall computer fleet by 10%, resulting in significant CAPEX and operational savings. This has also led to a lot of new device intelligence in identifying users with multiple devices and more closely associating users with devices, software, and departments in the organisation. We like the automated reporting of usage data and the functionality that Sassafras gives us to help us with good ITAM practices.
Retiring Sassafras Customer IT Admin at a Public UniversityI just wanted to say that it has been a true pleasure to work with all of you for the past 10 or so years. Support, communication, and online documentation has always been excellent and I want to give you high kudos for that.