All posts tagged: software asset management

You are by far the best vendor support group I’ve ever worked with. Seriously, I typically dread having to contact vendors for product support and issues but not you folks. Therein lies the truth about my emailing you before checking the documentation… LOL. With most of my other vendors I pour over their documentation and check every available on-line forum before contacting them because they are so damn difficult to work with. Meanwhile, I’m always searching for alternatives to their products. With Sassafras, I’m using AllSight for more than I ever did before and I keep justifying it to the administration even though we have multiple other management servers that give us somewhat overlapping data.

Sassafras has always given outstanding customer service for the decade plus I have been using KeyAccess. Each and everytime I ask for help I get it. Not just pointing me to the solution, but walking me through the issue until there is a resolution.