Keith Handley

Getting support for problems, with any software or hardware, is such a huge part of our lives. We don’t stress over problems with KeyServer because we know we’re not going to be waiting for 3 days to get an acknowledgement and we know you’ll pull all the stops out to fix it. Sometimes it’s hard to believe you have other customers (and ones much bigger than us).

You are by far the best vendor support group I’ve ever worked with. Seriously, I typically dread having to contact vendors for product support and issues but not you folks. Therein lies the truth about my emailing you before checking the documentation… LOL. With most of my other vendors I pour over their documentation and check every available on-line forum before contacting them because they are so damn difficult to work with. Meanwhile, I’m always searching for alternatives to their products. With Sassafras, I’m using AllSight for more than I ever did before and I keep justifying it to the administration even though we have multiple other management servers that give us somewhat overlapping data.