K2 technical documentation is available online. The Help Index page for the latest version, 7.4, can be found here. A powerful search facility is built into the technical documentation – note that this search is entirely separate from the main site search. Within the documentation, matches are typically found in multiple documents, and perhaps multiple times in each matching document. Textual context for the each hit in each document is displayed with the search word highlighted in yellow. Syntax for multi-word searches, wildcards, and also the various ways to navigate through the search results is all explained under the “?” icon in the search form.
Documentation is also available directly from the admin component, KeyConfigure. The KeyConfigure Help menu will take you to the main document index page. The Help system is also available with a right click anywhere from within the admin interface. The current context (e.g. the current active window or dialog) will bring up the corresponding help page. Each help page has a link to the main index page along with other related links in the upper right corner.
Often, the help documents along with search results will yield the technical information and configuration information needed to address your support issue. Of course if documentation is insufficient, tech support for the current version is available – just call or write.