Device Details Window

The device details window displays everything that is known about a particular device. You can open the details window for a device by double clicking the device in the Devices Window. By customizing columns in the Devices window (right click in its window header area), you can display most of the information from the Detail window's Information and Audit panes in tabular form in the Devices window itself. See the Devices Window Documentation for more general information about devices.

Device Details Window

Categorization Pane

The Categorization pane shows the most basic information about how KeyServer handles the organization of the device.
Division should be familiar from the Computer Details Window. You can drag a division from the main Devices window to this field, or drag the device into the desired division in that main window. Either way, you will associate the device with a Division allowing for easy placement on Maps in the case of printers, and reporting organization in general. Clicking the red X will remove the device from the current division and put it back to Uncategorized.
The Computer field allows association with a given computer. This is useful for linking a device to a "parent" computer. The device will then follow that computer to a new division if the linked computer is moved. To assign, just drag a computer from the Computers Window into this field and it will make the link. Clicking the red X will remove the link.
If you Anchor the device by checking the box next to Division, then the device will NOT move when the linked computer is moved. This may be useful in niche cases where a device is associated with a computer, but the computer and device need to be associated with different divisions for some reporting need.
The Description field can be populated with whatever information you like for this device that may not be covered by the other fields in the Details panes below. This will also show up on the pop up information for Printers when they are clicked on a Map, so it can be useful for additional public information.
The Tags field allows configuration of Tags for the device. For more details, read the Tags documentation.

Information Pane

Device Details Information Pane    Printer Information Pane

This pane shows hardware information about the device that can often be discovered by some mechanism such as KeyAccess for Displays, or PaperCut for Printers. You can populate these fields manually as needed if there is no automatic source. They will be overwritten if there is a programmatic source that updates the record.

Serial Number is important as it is the primary way to identify a unique Device. If there is no Serial entered, then a duplicate could be created (e.g. by CSV import). For any Display or Storage device that KeyAccess can find and identify a serial, a record will be automatically created and updated. Printers imported by PaperCut or queried by IPP will work in the same way.
Manufacturer, Model, and Firmware will be automatically populated in the same way as Serial if possible. Otherwise you can manually enter information as desired.
IP Address can be entered for any device that may have one, but it generally serves no function unless the device is a Printer that is imported from Papercut, or one that is set to IPP as the Service Type so we query it internally. Note however a link out will be shown in the Web UI in the Device Details view to take you to that address. As such this can be useful for web enabled devices.


Choosing the category is a significant item worthy of its own sub heading. When you pick this the options for Device Type change dynamically. For example, if you chose Printer then you have Types for Laser and Inkjet. The options below Type also change based on the Category to fields distinct to the choice. As shown above, a Printer is very different from a Display, and Printers have several options that affect functionality.

For most device types these fields are pretty self explanatory, like display dimensions, camera resolution, projector brightness, etc. For Printers we'll detail the more unique fields below.

Status defaults to OK and is of minimal use manually, although it can be set if desired (Offline may be useful). This menu item is most interesting when paired with PaperCut as a print management solution in your environment, which can be configured in KeyReporter as a source for live status. The Status will change the icon color of the Printer when placed on a Map. Ok will show green, Offline will show gray, and all others will show yellow. The Status will also show in the pop up information for the printer on a Map.
The Enabled checkbox condition is pulled from PaperCut only if using that system. If it's enabled, the Printer will show as "off" on Maps with a Disabled status when you click on it.
The Cost Per Page field is useful for chargeback environments.
Page Rating, Recent PPM, and Average Wait are all intended to show expected printer speed and actual performance information (pages per minute). Several of these fields will populate from information in PaperCut if you have that system and enable it in KeyReporter, otherwise you are free to use them as you see fit.
Ink Level is also pulled from Papercut or IPP if possible. It can not be manually set.
Finally, Color Printer is a simple toggle that can be set from Papercut or manually and used as reference or in an advanced Filter.
Note: The Model Name and Cost Per Page fields will show on the pop up information when you click the printer on a Map.

Service Pane

Device Details Service Pane

The options in this pane are designed to offer some options for automatic updating of information and Printer Status. It is possible other network enabled devices will respond to IPP query an provide information, but this is not guaranteed. The exact fields we try to update based on service type are documented in Tables.

Asset Pane

Device Details Asset Pane

This pane allows you to view and configure custom fields for each Device. They are part of the internal KSDevices table which can be accessed through ksODBC. Some will auto populate from PaperCut if using that system.
The Lifecycle Stage menu is used for Lifecycle Management and the value can be changed as appropriate. The default value is "Deployed", with a variety of other stages that cover lifecycle from Ordered to Disposed. Only Deployed printers will be displayed in Availability Maps in KeyReporter. Otherwise, these have no inherent function to KeyServer, and are intended to help you manage your assets by running reports that include this status.
Asset ID is arbitrary and can be used for your internal inventory tracking purposes.
Department will pull from Location in Papercut, or can be set manually
Location will pull from Print Server in Papercut, or can be set manually
Owner will pull from email in Papercut, or can be set manually
Region, Building, Room, Geolocation are arbitrary fields manually populated only to assist in asset management of devices.
The Loan fields allow you to note who a device has been loaned to and when it is due back. These can be visualized in the Web Dashboard.
Confirmed and Confirmed By are used for internal tracking and inventory purposes. When an admin in KeyConfigure clicks the Confirm button, this information will be stamped. You can use this to note when inventory was checked for example, and review this via Reports.

Purchase Pane

Device Details Purchase Pane

This pane can be used to link to a Purchase record and/or note details manually. Do this by drag and drop of a Purchase record from the Purchases Window into the Purchase field in this pane. There are some KeyReporter Widgets that report on Residual Value and Salvage value, as well as Warranty expiration that can use this data. By linking devices to Hardware Purchase records you have full financial and lifecycle tracking capabilities.

Custom Pane

Device Details Custom Fields

Custom fields can be added and populated to devices, allowing for further flexibility in addition to all the above data fields. These custom fields are shared across all Device Categories. See Custom Columns for more details.

Notes Pane

Device Details Notes Pane

This pane contains a single item, which is a free-form text field. You can use it for any information you want. It can be seen here in the KeyConfigure interface, and can also be used in reports.